In - manager_ Application Support - mulesoft + Devops_in IT Services Co_ifs_pan India

MuleSoft And DevOps Support Engineer

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

We are seeking a MuleSoft and DevOps Support Engineer to ensure the reliability, performance, and security of our integration and API ecosystem. You will operate and support MuleSoft workloads, Any point Platform build and maintain CI/CD pipelines, monitor and troubleshoot production issues, and drive continuous improvement across our integration platform and DevOps.

Responsibilities:

• Handling initial user inquiries and troubleshooting basic issues.
• Operate, monitor, and support MuleSoft Anypoint Platform (CloudHub, Runtime Fabric, or on‑prem) for APIs and integrations.
• Support Mulesoft applications built with Anypoint Studio; maintain flows, connectors, and DataWeave transformations, error handling, and messaging patterns.
• Manage APIs in Anypoint API Manager; enforce policies, rate limiting, and security
• Build and maintain CI/CD pipelines for Mule applications (e.g., Jenkins, GitHub Actions, Azure DevOps, GitLab CI), including automated build, test, security scans, and deployment.
• Manage configuration and secrets securely (e.g., HashiCorp Vault, AWS Secrets Manager, Azure Key Vault).
• Execute reliable release strategies (blue/green, canary, rolling) with rollback plans; improve deployment frequency and change success rate.
• Provide L2/L3 support and participate in an on‑call rotation; triage incidents, restore service quickly, and drive root cause analysis and postmortems.
• Maintain runbooks, playbooks, and standard operating procedures; automate repetitive support tasks.
• Identifying and escalating complex issues to higher-level support teams.
• Assist in testing new features and updates to the platform to ensure quality and performance.
• Monitor Integration and App performance and report any issues.

Mandatory skill sets:

• Understanding of cloud services and platform-as-a-service (PaaS) offerings.
• Certification on Mulesoft, knowledge on SQL server script and DevOps.
• Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches.
• MuleSoft Anypoint Platform (Studio, API Manager, Runtime Manager/CloudHub), DataWeave, RAML/OAS.
• Troubleshooting, resolving, and preventing issues related to MuleSoft and its integration.
• Working Knowledge on creating and implementing integration solutions using MuleSoft Platform and Anypoint Studio, API manager and other related components, including designing APIs and data flows.
• Proficiency with CI/CD pipelines, Git, branching strategies, and scripting (Bash, Python, Groovy).
• Responsible for assuring stability of backend systems (Application, Servers and network devices).
• Strong analytical and query debugging skill.
• Recommend changes those results in increased system productivity, stability, and/or cost savings.
• To be updated on latest technology advances and make recommendations where appropriate.
• Basic understanding of software development and app platform operations.
• Familiarity with ticketing systems and support tools.

Preferred skill sets:

• Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.
• Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.
• Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
• Value Driven: Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the company's mission and integrity standards.
• Friendly and approachable.
• Patient and understanding.
• Resilient and adaptable.
• Willingness to learn and grow in the Support Team and keep abreast with industry trends.

Years of experience required: 7+ yrs

Education qualification: Bachelor's degree