In - associate –salesforce Devops/ Operations Support Engineer– IN - IT Services Co – IFS – PAN India

ServiceNow Consulting At PwC

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

Responsibilities include:

• Salesforce Administration
• High level understanding of environment maintenance tasks such as managing admin access, governance, compliance, managing sandboxes, post-refresh configurations, handling confidential data masking/deletion, Single Sign On configuration, Certificate & Key Management, License Management etc.
• Understanding of and experience with general salesforce setup, functionality and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
• Experience working with integrations setup and service account administration and integrations support using tools like Postman.
• Understanding of the tasks required to complete full copy sandbox refreshes and the potential pre and post refresh tasks to be completed based on the usage of the sandbox (testing, training, code deployment etc.)
• Proficiency with Data Loader, Workbench tools, Informatica, etc.
• Reports and dashboards development/maintenance experience. Metadata analysis experience.
• Troubleshooting incidents in stage and production environments, ServiceNow familiarity for reporting and configuration;
• Establishing system health and capacity is reviewed and enhanced as needed;
• Documenting SOPs, and perform knowledge transfer to others;
• Displaying skills or familiarity CRM Analytics (formerly, Einstein Analytics) is a Plus.
• Skills in CRM Analytics administration and familiarity with dashboards, lenses, recipes, data sets, etc. is a plus;
• Any skills with Python scripting or other tools will be a plus.
• Version Control and Build/Deployment Tools
• Exposure to Apex and Visualforce development. Development background is a plus.
• Release Management experience using Salesforce DX, GIT, Azure DevOps (VSTS), YML scripting, Visual Code Editor, etc.
• Understand management of source code for branch, merge, code conflict resolution strategy, configuration data management, versioning.
• Release deployments using Azure DevOps (or a similar tool)
• Experience with ANT, change set deployments
• Any other DevOps relevant experience that may include tools like Jenkins, Copado etc.
• Ability to work with developers and monitor branch and repository health.
• Mulesoft
• Mulesoft operations experience, code review experience, administration;
• Mulesoft DevOps (using Azure DevOps or similar tool), deployments, repository maintenance etc.
• Marketing Cloud Experience, Datorama, Marketing Cloud personalization (optional)
• Experience with Marketing Cloud administration, MC connect, SSO, Data extension configurations, Integrations setup/configuration, Business unit and roles administration, Journey builders setup, etc.
• Marketing Cloud integrations setup/configuration
• Marketing Cloud email setup/management, external integrations, etc.

Mandatory skill sets:

Salesforce Devops, Salesforce Administration

Preferred skill sets:

Data Loader

Azure Devops

Certifications:

• Salesforce Administrator and/or Advanced Administrator certification
• Platform Developer I and/or Platform Developer II would be a plus

Years of experience required:

2-4 yrs

Education qualification:

Bachelor's degree