H&CO DDO ADV Ops Leader

ADV Ops Leader

With offices in 152 countries and more than 370,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services.

Our Global IT organization helps develop and support internal information technology systems and applications used by all staff levels. You'll work as part of a team of problem solvers, helping to achieve complex business requirements/solutions driving from strategy to execution.

What will you be doing:

• The ADV Ops Leader will use a mix of technical, leadership, communication and client service skills to support the DDO Advisory Portfolio.
• An analytical approach and system thinking will be required to drive the team members to provide insight and feedback to support and product teams for root cause resolution and product enhancements to improve the usability and supportability of the Advisory platforms in scope.
• Additional responsibilities include participation in Major Incident Management calls for technical issues, driving to service restoration or resolution and escalating as necessary.

Application Support:

• Provide operational support for cloud-based applications (Microsoft Azure)
• Monitor application performance and availability
• Troubleshoot and resolve application-related issues

Maintenance and Optimization:

• Responsible for operational performance and producing plans to optimize product performance and to ensure application health

Incident Management:

• Serve as a subject matter expert (SME) to overcome complexities, resolve issues and successfully steer their team towards delivering a quality service
• Conduct root cause analysis and implement corrective actions
• Applies knowledge to direct the resolution of issues and provide thought leadership on delivering new requirements/services and improvements
• Troubleshoot and resolve application performance bottlenecks

What we need from you:

• 3 years' IT Operations team management
• 5 years' experience in SME role - diagnosing and troubleshooting application and infrastructure incidents
• Experience using domain knowledge and relevant specialization to identify the area of fault (code, environment or configuration) and co-operating with the appropriate team(s) in constructing or implementing the fix
• Experience managing multiple conflicting deadlines and competing priorities in an Agile environment
• Experience working in a globally distributed team - previous experience in planning/building shifts rotation
• Experience with enterprise platforms such as Azure, Kubernetes, Microsoft SQL, and CI/CD pipelines
• Proven ability to manage cross-functional teams and complex support environments.
• Excellent communication and conflict resolution skills.

What we offer

• Identify opportunities for process improvements and automation and follow existing processes to document & implement
• Expertise in the technical implementation and operation of mission critical IT services
• Comprehensive understanding of a complex suite of IT applications / components.
• Able to work as a team leader and work collaboratively with all members of the team in the delivery of the services
• Apply knowledge to comply with the Firmwide Technology Governance, processes and policies
• Stay updated with the latest industry trends and technologies
• Champion and adhere to the Evolved PwC Professional

Opportunities to impact: Dive into diverse projects and seize international assignments that let you shape the future.

Mentoring: Thrive in a supportive culture with regular feedback, personalized training programs, and clear career development paths.

Work-life balance: Enjoy our hybrid working policy, flexible hours, extra days off at Christmas, and full compensation for every extra minute you work.

Extra perks: Indulge in office massages, a Multisport card, medical center membership, and exclusive discounts with partner companies.

We appreciate the interest shown by all candidates. However, we wish to advise that only suitable candidates will be contacted.