ETIC, Software Engineer - Application Support - senior Associate

Software Engineer – Application Support

We are looking for a Software Engineer – Application Support to join our team. This role is primarily focused on supporting and maintaining the API integration layer and backend systems, with the flexibility to contribute to software development activities when needed. The ideal candidate will have strong analytical skills, a solid software engineering foundation, and the ability to collaborate across teams to resolve complex issues.

Key Responsibilities:

• Analyze and understand solution designs to ensure applications are functioning as intended.
• Investigate and interpret application logs to identify root causes of issues.
• Classify and route errors appropriately.
• Escalate issues to the responsible teams as needed.
• Communicate effectively with stakeholders, following established guidelines.
• Support development tasks when needed, contributing to scalable and maintainable solutions.

Required Skills & Experience:

• Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.
• 4+ years of experience in building and maintaining reliable, scalable services/platforms.
• Ability to understand and work with solution designs and technical documentation.
• Advanced technical understanding of APIs, Microservices, Logging, and Error Handling.
• Strong problem-solving, analytical, and troubleshooting skills.
• Previous experience working in Agile teams is a plus.
• Experience in consulting or working within multinational environments.
• Strong communication skills.
• Strong understanding of OOP and SOLID principles.
• Proven coding experience using one of: C#, Java, Python or Node is a must.
• Proficiency in SQL databases is a must.
• Familiarity of No-SQL databases is a plus.
• Familiarity with cloud providers (Azure, AWS or GCP).
• Familiarity with message brokers and queues (e.g., Kafka, RabbitMQ).
• Familiarity with front-end technologies (JavaScript, Angular, React).
• Exposure to code quality tools (e.g., SonarQube).