Cybersecurity Support Associates – Ticket Response

Cybersecurity Generalist

At PwC, our people in cybersecurity focus on protecting organizations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyze facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

What you'll be doing:

• Responding to ServiceNow tickets with troubleshooting guidance and/or remediation recommendations
• Leveraging Microsoft SOPs (Standard Operating Procedures) and TSGs (Technical Service Guides)
• Assisting users with daily technical issues.
• Helping maintain high-quality service and user satisfaction.

Key skills:

• Cybersecurity knowledge and awareness
• Experience using ticketing systems (ServiceNow)
• Ability to follow SOPs and technical guides to resolve issues
• Good communication skills for user support
• Problem-solving skills for technical troubleshooting
• Customer-focused with attention to detail
• Able to manage multiple tickets efficiently
• Quick learner, adaptable to new tools
• Advanced level of English (spoken and written)
• Understand the importance of having correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.