Application Support L2 - US Client

PwC Acceleration Centers Specialist

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Operations Support team you will fulfill service requests with a focus on user and systems access while maintaining service-level objectives are met. As a Specialist you will provide specialized technical knowledge, handle intricate tasks, and conduct thorough analyzes to support specific projects. This role offers the chance to work in a dynamic environment, utilizing your skills in service delivery and client support to drive impact and enhance operational effectiveness.

Responsibilities

• Fulfill service requests focusing on user and systems access
• Maintain service-level objectives consistently
• Provide specialized technical knowledge to support projects
• Conduct thorough analyzes to enhance operational effectiveness
• Create and maintain knowledge base articles for user guidance
• Manage complex technical issues and drive resolution efforts
• Utilize communication skills to support client interactions
• Collaborate within a dynamic team environment to improve service delivery

What You Must Have

• Bachelor's Degree
• 1-3 years of experience in Service Delivery in a large-scale cloud environment
• Experience diagnosing and troubleshooting application and infrastructure incidents
• Experience creating and updating documentation/knowledge base articles
• Excellent customer service and teamwork skills
• Oral and written proficiency in English required

What Sets You Apart

• Cloud certification AZ - 900
• ITIL Foundation certification
• Intermediate scripting and automation skills
• Skilled in SQL and MongoDB
• Foundational knowledge of ServiceNow preferred
• Excelling in technical communication and client service skills
• Committed to meeting predefined service level objectives
• Experience in creating and maintaining knowledge base articles

General requirements

• Understand the importance of having correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements Not Specified

Job Posting End Date