Wholesale Operations And Customer Service Specialist - 1 YEAR Contract

Wholesale Operations & Customer Service

The Wholesale Operations & Customer Service will receive and process customer orders, inquiries, and complaints covering items or products ordered in the respective area. Proactively maintain an ongoing relationship with key customers and sales staff, ensuring the greatest client satisfaction and leading the after-sale service to excellence.

Key Responsibilities:

• Customer & Sales Support:

  • Maintenance of Customers' master data

  • Address customer and sales team complaints promptly and professionally.

  • Provide accurate information and guidance to the assigned customers via phone or email

  • Ensure troubleshooting in case of issues with the delivery, through coordination with the functions involved

  • Serve as communication link between customers and sales staff to assure responsiveness

  • Manage and review on a weekly basis the shipping reports to the Sales Team of the assigned area

• Order Processing:

  • Manage efficiently orders submitted by the sales team and ensure smooth order flow through our SAP system.

  • Verify the adherence of the order book with the requested delivery date and the agreements in place supporting the inbound process

  • Verify the adherence of returns and markdowns with the agreements in place supporting the logistic/outbound process

  • Track order activity, and alert appropriate staff of any potential delivery problems.

• Logistics Coordination:

  • Collaborate with our local warehouse partner managing orders and delivery notes and follow up on shipments to ensure timely delivery.

• Credit & Finance Liaison:

  • Collaborate with the credit and sales teams to address any orders affected by credit limits.

  • Work closely with the Credit and Finance teams on payments, collaterals, and account reconciliations in order to smooth and facilitate the shipping process.

The Ideal Candidate:

• Previous 2-3 years of experience in Supply Chain - Customer Service

• Effective communication skills in both written and oral.

• Self-controlled with a good communication attitude to communicate effectively across the organization

• Proficiency in relevant SAP transactions (order management)

• Proficiency in MS Office applications

• Fluency in English (written and spoken)

Be valued. At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

• Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You'll get the freedom to choose the hybrid setup and working hours that benefit you.

• Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

• Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

• Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!

Be part of it. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.