Sr Specialist, HR Process Optimization

HR Services Process Specialist

This role sits at the heart of HR Services and plays a meaningful role in shaping how HR processes are designed, understood, and experienced across the organization. Working in close partnership with the Service Excellence team in Amsterdam, you help bring structure and clarity to complex ways of working, translating them into clear stories, intuitive workflows, and well-designed documentation that teams can truly rely on.

Beyond documentation, this role is about momentum and progress - supporting practical process improvements, strengthening how HR services operate day to day, and helping turn good ideas into workable solutions. Through thoughtful process design, strong system understanding, and a continuous improvement mindset, you help make HR processes simpler, more consistent, and better for both teams and associates.

Primary Responsibilities/Accountabilities

• Act as the go-to contact for HR services process questions
• Write and maintain SOPs, process documentation, and work instructions
• Develop intuitive and complex flowcharts and process maps
• Support small, practical process improvements across HR services
• Partner closely with the Service Excellence team on process design and optimization
• Use Excel for data analysis to track KPIs and support improvements
• Coordinate request intake with configuration teams, ensuring clear handovers
• Test and validate Workday and ServiceNow configuration changes
• Keep documentation aligned with system and process updates
• Create clear, high-impact PowerPoint materials for processes and workflows

Internal & External Contacts

Internal Contacts: Associates at all levels

External Contacts: Vendors for HR team

Qualifications & Experience

Degree holder in Human Resources or related discipline; 5-7 years of Workday experience and Service now in a HR context.

Strong hands-on experience with Workday (required) Experience with ServiceNow in an back end HR context (highly preferred) Proven experience writing SOPs and operational documentation Solid Excel skills and comfort working with data and metrics Experience supporting system changes, testing, and user validation Structured, detail-oriented, and improvement-focused Advanced PowerPoint skills with a strong eye for structure and storytelling

Skill development in Workday, ServiceNow, and operational processes Hybrid working model and a dynamic international environment Access to PVH University courses to develop your career Sample sales and employee discounts for Tommy Hilfiger & Calvin Klein Work in a culture that values development, belonging, and collaboration

Working Hours: 9:00–17:00 CET (EU support)

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.