Coordinator Wholesale Operations & Customer Service

Coordinator Wholesale Operations & Customer Service

The Coordinator Wholesale Operations & Customer Service for Tommy Hilfiger, Calvin Klein and NIKE is part of a bigger Customer Service Operations team responsible for Germany+ and reports to the Manager or Senior Manager Wholesale Operations & Customer Service. In the position the Coordinator provides administrative support and handles our Wholesale and E-Commerce partners' requirements regarding fulfillment.

A day in the life of a Coordinator Wholesale Operations & Customer Service (m/f/x):

• Order processing (order entry) and Orderbook monitoring in SAP Supply chain and operational focus - Progressing of orders through the warehouse and delivery cycle according to set time frames
• Entering all relevant data for order delivery (Customer order numbers, verification of sizes, colour codes, adjustment of delivery dates, discounts etc.)
• Preparation of analysis on orders, delivery status, partner inquiries
• Processing of return requests
• End consumer Service
• Service oriented support for our sales representatives in administrative subjects (Delivery status, Reorder, Availabilities etc.)
• Monitoring of special orders (Advertising etc.)
• Specific reports
• Direct contact with partners, the warehouse, credit control department and sales teams regarding order and delivery status
• Maintenance of customer master data
• Application from following IT tools: SAP FMS + HANA (english) + MS Office
• Support credit control Amsterdam with account clarification
• Creation of divisional reports (p.e. Pack & Hold)
• Interaction with relevant departments
• Order processing and notification on customer portals
• Contact person B2B
• Participation on specific projects

What do we need from you? You have:

• Commercial education
• Vocational diploma or Abitur
• Communication and teamability
• Organizational talent, Ability to set priorities
• Affinity with numbers, Structured working with data and lists
• Native-level German and fluent in English
• Advanced PC-User Skills (MS-Office)

What you can expect from us:

• PVH offers you a smart working model (hybrid) including a flex office solution, a "work from anywhere" concept, meeting-free Fridays and many other components
• Lead Yourself. Lead Together. Lead the Way. The PVH Leadership Behaviors are the actions that unlock the potential of each of us. Whether you lead a team, a project or contribute your own expertise, everyone is a leader at PVH
• We promote a culture of development and offer training and learning opportunities through our own PVH University
• Multiple employee benefits such as employee discounts, mobility offers, internal sports classes and other initiatives

Our employees come together from all areas of life and all corners of the world. Inclusion and diversity are a key pillar of our corporate culture. We know that diversity makes us stronger. Regardless of your origin, nationality, faith, disability, age, marital status, partnership status, sexual orientation, or gender you are welcome here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.