Commercial Operations Training Specialist

Training Specialist

The Training Specialist will report to the Senior Manager, Digital Transformation and play a critical role in driving the global training strategy for Digital Wholesale Selling, GTM, and Operations (Digital WHS). This individual will be responsible for designing and delivering impactful learning experiences that promote the adoption and effective use of digital wholesale tools across all markets.

With a strong user-first mindset, the Training Specialist will tailor training programs to meet the unique needs of each region for each tool, ensuring relevance, engagement, and measurable outcomes. A key responsibility includes leading and growing the Super User community—empowering key users to become advocates and experts in digital tools, processes, and best practices.

Additionally, this role will oversee the content strategy and execution for the Digital Academy platform, ensuring a steady pipeline of innovative, relevant, and high-impact training materials. The Training Specialist will also support broader Commercial Operations initiatives, contributing to the development of best-in-class training resources that accelerate digital transformation.

Key Responsibilities:

This role requires excellent organization and communication skills and the ability to work under pressure in a fast-paced environment. Success for this role will be ensuring the sales teams are fully ready and confident to kick-off the selling season and building a strong relationship with all stakeholders locally and within our international markets.

The role will require to travel abroad (in and outside of Europe) from time to time. Responsibilities include, but are not limited to:

• Develop, customize, and deliver comprehensive training solutions for Digital Wholesale Selling, GTM, and Operations across regions and teams.
• Manage and grow a global network of Super Users by providing tools, guidance, and regular engagement to drive adoption and champion best practices in digital tools and processes.
• Create strategies to increase engagement with digital wholesale platforms, ensuring users understand tool functionality and how it fits into day-to-day operations.
• Own the end-to-end development and maintenance of high-quality, engaging training content (e-learning modules, how-to guides, videos, etc.) for the Digital Academy platform.
• Adapt training content and formats to reflect the unique needs, workflows, and maturity of each market, ensuring relevance and effectiveness.
• Collaborate cross-functionally to develop scalable training and change management resources that support broader Commercial Operations goals and transformation efforts.
• Use analytics and feedback to evaluate training outcomes and continuously improve learning experiences.
• Foster excitement and engagement around digital initiatives through clear, compelling communication and active collaboration with key stakeholders.
• Organize and facilitate training sessions, webinars, and live workshops to support digital tool rollouts, enhancements, or re-engagement efforts.

Ideal Candidate:

• 1 - 3 years of function-relevant working experience
• Master's degree
• Excellent project management and organization skills
• Service minded and eager to help those in need of information
• Collaborative: able to liaise closely across different levels of the organization
• A pro-active, hands-on and pragmatic approach
• Open minded and resourceful, always looking for solutions and helpful
• Flexible; comfortable working in a fast-paced and fast-changing environment Deadline and quality focused
• Team player with a strong interest in digital innovation
• Resourceful, organized, and adaptable to change
• Strong, confident, compelling communicator with developed presentation skills
• Excellent written and spoken language skills in English and ability to work in multi-cultural & multi-lingual environment
• Excellent knowledge of Microsoft Office programs and Apple Keynote

Our behavioral competences:

Entrepreneurial Spirit: Be bold, Make the Impossible Possible: Drive Innovation: Drive sustainable growth: Be proactive: Embrace change

Quality: Prioritize our product: Build positive & long-term working relationships: Be customer and consumer centric: Be detailed

Ownership: Be accountable: Seek solutions: Be resourceful: Be responsible

Collaboration: Think & act within the matrix: Lead by example: Be clear: Inspire & empower others: Build global networks

Respect: Be inclusive: Support diversity: Be open-minded: Foster trust: Have a positive impact on people and the environment

Your Wellbeing is Our Priority

• Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
• Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
• Develop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
• Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!