Service Account Manager / Product Advisor

Service Account Manager / Product Advisor

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

As a Service Account Manager (SAM), you will be the primary architect of the customer experience, serving as a trusted advisor to ensure Pure Storage solutions deliver maximum strategic value. You will bridge the gap between complex infrastructure needs and business outcomes, orchestrating global resources to drive system health, mitigate risks, and accelerate incident resolution. By collaborating closely with account teams, you transform technical stability into long-term loyalty and identify opportunities for customer growth.

What You'll Do

Orchestrate Service Excellence: Serve as the single point of contact for all service activities, owning the end-to-end support delivery and educating customers on Pure's tools to maximize their operational efficiency and self-sufficiency.

Drive Proactive System Health: Lead regular operational and business reviews with customer executives, utilizing data-driven insights to mitigate environment risks, manage change control, and ensure high system availability.

Facilitate Global Collaboration: Act as the critical link during technical escalations, assembling and leading cross-functional teams across the APJ region and global departments to ensure rapid resolution of complex challenges.

Strategize for Business Impact: Partner with sales teams to align service delivery with customer business goals, directly influencing value-based contract renewals and identifying expansion opportunities within your assigned accounts.

Champion Operational Innovation: Contribute to internal initiatives and process improvements, leveraging field insights to enhance Pure's service delivery framework and the overall health of the installed base.

What You Bring

Technical Infrastructure Mastery: Deep hands-on experience in enterprise IT infrastructure, encompassing storage solutions, container platforms (such as Kubernetes), and operational automation via scripting or ITSM integrations.

Strategic Communication & Influence: Advanced skills in facilitation, negotiation, and conflict management, with a proven ability to influence stakeholders in a matrixed environment and bridge technical and executive perspectives.

Bilingual Proficiency: Native-level Japanese and business-level English (written and verbal) communication skills, enabling seamless collaboration between local Japanese customers and international APJ teams.

Solution-Oriented Leadership: A track record of managing complex projects and tasks with a result-oriented mindset, focused on building long-term professional relationships and solving difficult technical problems.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave.

What You Can Expect From Us

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Accommodations and Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

Our Commitment to a Strong and Inclusive Team: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.