Sales Support Specialist

Sales Support Specialist

Overview:

Do you love healthy, organic food? Do you believe that companies should be in business to do more than just make a profit?

Would you like to work in an energetic atmosphere, where you are encouraged to grow your strengths? Consider a position with Pure Ground Ingredients.

PGI provides quality select and certified herbs, spices and botanicals to hundreds of manufacturers in the U.S, Canada and Europe. We're looking for those who have an authentic desire to learn.

We're currently hiring for a Sales Support Specialist position.

Position Summary:

The Sales Support Specialist will provide critical administrative and operational support to the sales team to ensure smooth and efficient client service, accurate quoting, and timely order management. This role acts as the backbone of the sales function—managing CRM data, preparing offers, tracking orders, and supporting communication between Sales, Planning, QA, and clients.

Key Responsibilities:

Quoting & Client Support:

Prepare and update sales quotations based on price lists, sales input, and client requests

Ensure quotes are accurate, properly formatted, and approved

Follow up on outstanding quotes and coordinate sample requests

Order Coordination:

Enter sales orders into the ERP system (e.g., Dynamics 365)

Monitor order progress and delivery timelines with Planning and Logistics

Assist in order changes, documentation, and client updates

CRM & Reporting:

Maintain accurate records of leads, quotes, orders, and communication in the CRM

Support reporting needs for pipeline status, client activity, and open opportunities

Ensure proper tagging of clients by tier, segment, and category

Sales Communication:

Respond to routine client inquiries in a timely, professional manner

Prepare presentations, product lists, and price files as requested by the sales team

Support marketing and event logistics where needed (e.g., trade shows)

Qualifications:

1–3 years of experience in Sales Administration, Customer Service, or Sales Support

Experience in B2B or food ingredients industry is a plus

Proficient in Microsoft Office (Excel, Outlook, PowerPoint); CRM/ERP experience preferred

Excellent communication and organizational skills

Strong attention to detail and accuracy