Payment Operations Representative

Payment Operations Representative

The Payment Operations Representative is responsible for ensuring accurate and timely processing and settlement of daily member and credit union transactions. This role also ensures that the credit union maintains valid account information and proper documentation. This position will serve as an internal source of professional, technical, and general support for a variety of multi-channel transactions; including wire transfers, checks, deposits and payments, return items, foreign checks, and more. The representative delivers high-quality service to both internal teams and external members. This position performs monitoring, processing, reconciliation, and support functions for various payment applications with a primary focus on: check image quality assurance, daily mailed in payment processing, document retention, and wire transfer processing.

Transaction Settlement

• Complete general proof duties: check copy requests, foreign check collection, check corrections, image repair of teller/ATM/ITM/RDC transactions, stop payments, check rescans, and processing of returned items.
• Ensure daily deadlines are met by identifying out of balance conditions and other exceptions to item processing.
• Responsible for the daily preparation and distribution of outgoing and incoming cash letters from various payment channels.
• Manages the daily process of incoming mailed in member deposits, credit card, and loan payments.
• Process incoming and outgoing foreign and domestic wire transfers and conduct research, recalls, and traces as requested.
• Correspond with members for transaction verification and settlement.
• Work in collaboration with other departments to resolve member payment and technical issues.
• Daily balancing and reconciliation of all cash letters, cash advance transactions, and various general ledger accounts.
• Review and process Shared Branch adjustments, perform research, and balance all Shared Branch transactions submitted through the Shared Branch Network.
• Research, post, and create adjustments to/from member accounts.
• Process ATM/ITM and Cashier's Check transaction corrections.
• Set up and maintenance of internal and external transfers.
• Post debit and credit card exceptions.

Quality Assurance/Risk Management

• Identify suspicious account activity and potential fraud and place restrictions or report to Fraud and/or BSA/AML
• Recognize fraudulent activity over various payment channels and possess confidence to make risk based decisions regarding transaction processing.
• Recognizing improper check endorsements and place holds on accounts for at risk deposits.
• Protect sensitive data from accidental or intentional breaches.
• Retain and destroy checks in accordance with retention guidelines.
• Scan, verify, and index miscellaneous Credit Union documents.

Individual and Team Development

• Continuing education on relevant Policies and Regulations.
• Cross train within department for professional growth and to provide backup to team members.

Required Skills

Education Requirements

• High School or GED

Experience

• One year Financial Services experience

Additional Requirements

• National Check Professional (NCP) Certification a plus
• Competent computer skills with experience working in Microsoft Excel and Outlook
• Strong quantitative skills
• Strong organizational and time management skills
• Self-motivated with a willingness to learn and adapt
• Must be able to problem solve, interpret questions, and deal with conflicts as they arise while maintaining a high degree of professionalism
• Work independently as well as part of a team
• Ability to work through interruptions and focus on multiple tasks
• Ability to handle sensitive, confidential information
• Ability to read and interpret system entries and reports
• Ability to communicate verbally and in writing, in a professional manner when dealing with employees, members, vendors, and company contacts
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled