Junior Manager Customer Service E - commerce Europe

Your Mission

Resolve escalated customer issues (3rd level) with empathy and efficiency

Independently analyse data and draw out insights

Provide continuous quality improvements, backlog prioritizations and ticket management

Monitor the operational performance of 3rd party customer service providers against defined goals and requirements

Regular reporting on customer service performance

Secure consistent service communication throughout all touchpoints.

Your Talent

Customer-Centric Mindset: Strong focus on delivering excellent customer experience

Communication: Excellent written and verbal communication skills

Analytical Thinking: Good analytical skills with a keen interest in e-Commerce

Technical Proficiency: Advanced skills in MS Excel and other MS Office tools

Collaboration: Experience working with vendors and cross-functional teams

Work Ethic: Independent, self-motivated, adaptable to changing priorities

Language Skills: Fluent in English (spoken and written) 1 additional language would be good, not mandatory.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.