Ecommerce Operations Representative

Operations Representative - Ecommerce

At PUMA, we're not just about sport, we're about speed, performance, and pushing boundaries. As one of the world's leading sports brands, we're constantly evolving the way we connect with customers. Now we're looking for an Operations Representative - Ecommerce to help us keep our online game at the next level.

What's the Role?

Be the engine behind PUMA's ecommerce success. This is where the engine room of our digital operations comes together. You'll be the link between platforms, payments, logistics, and customer service, making sure everything runs smooth from click to delivery. Whether it's testing a new feature on the website, solving process challenges, or being the customer's voice in shaping better experiences, this role puts you right at the heart of our ecommerce hustle.

What You'll Do

Own the flow, drive the detail. Your focus will be keeping operations sharp and efficient while delivering the best possible customer experience. Every day will look a little different, but each one will push you to problem-solve and keep things moving at speed.

• Keep ecommerce operations running at full throttle across OMS, SAP, and other platforms.
• Partner with customer service and logistics to deliver seamless experiences and keep customers coming back.
• Test, troubleshoot, and support new features across the site and app, on every device, every browser.
• Own the details: from reporting key metrics to suggesting ways to make the customer journey sharper.

What We're Looking For

Bring the skills to match the speed. We're after someone who's more than just detail-driven, you'll need to thrive under pressure and adapt to a fast-paced environment. If you're sharp, resourceful, and ready to step into a role that challenges you daily, this could be the perfect fit.

• Experience in retail and/or ecommerce operations (2+ years in multi-channel roles a big plus).
• Tech-savvy with the ability to work across platforms and processes.
• Someone who thrives in a fast-paced, high-pressure environment while staying laser-focused on detail.
• Clear communicator who's customer-first, solutions-driven, and not afraid to challenge the status quo.

Why PUMA?

Step into a brand that doesn't stand still. Working at PUMA means joining a global team where sport and lifestyle collide. It's not just a job, it's a chance to grow your career in ecommerce while being part of a culture built on energy, ambition, and performance. Because working here means being part of a global brand that lives and breathes performance. You'll get the opportunity to grow your career in ecommerce, work with passionate teams, and make your mark in a business that's always moving forward. Plus, you'll enjoy product perks, career development, and a workplace where sport and lifestyle collide.

PUMA Australia – Where Innovation Meets Passion

Big things are happening at PUMA Australia! As we continue to push the boundaries of sport and style, we're gearing up for an exciting move to our brand-new, state-of-the-art office in Cremorne in early 2026. This cutting-edge space will fuel collaboration and creativity in the sporting and style hub of Melbourne.

Now is the perfect time to join our dynamic team as we step into this thrilling new chapter.

Ready to run with us? Apply now and be part of a team that's redefining the future of ecommerce at PUMA.