Customer Service Representative
Puma
Your Mission
Manage assigned customer accounts and cultivate professional, future-oriented business relationships at the operational level with key account clients.
Accurately record, process, and validate incoming orders—including those received via EDI—ensuring availability, pricing, and terms are correct, while maintaining proactive communication with customers regarding delivery timelines and product updates.
Ensure compliance with customer-specific shipping instructions and timely delivery of goods through regular coordination with the warehouse and other relevant stakeholders.
Monitor and maintain order backlogs (order book management), collaborate closely with Key Account Managers, and liaise with cross-functional departments such as Purchasing, Accounting, Back Office, IT, Marketing, and Merchandising.
Analyze, prepare, integrate, and visualize data from various sources and databases, and consolidate insights from multiple reports to support decision-making.
Your Talent
2–3 years of professional experience in customer service, ideally with a focus on key account management.
Strong process understanding and the ability to navigate complex organizational and customer structures.
Fluency in both Dutch and English, combined with confident use of MS Office tools (especially Excel, Teams, and SharePoint), knowledge of SAP HANA desired.
Independent, proactive, and forward-thinking approach to work.
High level of commitment, strong team orientation, and a conscientious working style.
The position is based at our PUMA office in Leusden. Please note, however, that we will be relocating to Utrecht in the fourth quarter of 2025.