Techops Engineer

Software Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

What You Will Do

• Participate in an on-call rotation to provide tier-1 production support.
• Use runbooks to troubleshoot production availability or performance issues and perform root cause analysis.
• Collaborate with development teams to implement and monitor cloud infrastructure services.
• Provide cloud environment and engineering tooling support to internal teams.
• Develop and deliver configuration and deployment automation to improve performance, availability, and manageability of cloud services.
• Define and promote cloud-related optimizations and best practices to enhance reliability and performance.

What You Bring to PTC

• Minimum of 3+ years of on-call experience working with production cloud environments.
• Experience with monitoring tools such as NewRelic, AppDynamics, or DataDog.
• Ability to troubleshoot production issues under time constraints.
• Familiarity with engineering tools like Jenkins, GitHub, WhiteSource, Checkmarx, SonarQube, etc.
• Hands-on experience building systems based on cloud technology in AWS environments.
• Proficiency in developing cloud automation using technologies such as Terraform, Ansible, CloudFormation, Puppet, and/or Chef.
• Strong knowledge of Unix/Linux operating systems and shell scripting.
• Understanding of TCP/IP and HTTP protocols.
• Experience working with High Availability and Fault-Tolerant architectures.
• Well-developed analytical and problem-solving skills.
• A strong sense of ownership, accountability, and adaptability.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with Agile methodologies.

Nice-to-Have Skills

• Experience in frontend or backend application development.
• Familiarity with Salesforce Cloud offerings.
• Experience working in IaaS and/or PaaS environments.

Preferred Qualifications

• AWS Certified Solutions Architect – Associate or Professional.
• AWS Certified Developer – Professional.
• Experience with CI/CD pipelines, Terraform, or CloudFormation.
• Exposure to Kubernetes, Docker, and containerized database deployments.
• Experience integrating databases with search engines like OpenSearch/Elasticsearch for analytics and observability.
• Knowledge of data archival, data masking, and compliance frameworks (e.g., GDPR, HIPAA).

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?