Senior Consultant - salesforce

Professional Services Senior Consultant

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Role Overview

The Professional Services Senior Consultant is responsible for the successful implementation of the ServiceMax product suite. This role involves defining business requirements, designing solution architecture, and building configurations and customizations to meet client needs. The ideal candidate is passionate about helping clients optimize their service operations and can travel domestically and internationally as required.

Key Responsibilities

• Lead application and business process consulting for ServiceMax implementation, including configuration and development.
• Manage complex Salesforce customizations based on client requirements.
• Collaborate with internal teams, partners, and clients during project implementation.
• Conduct technical reviews and assess training needs.
• Work with client stakeholders to define business and technical solution architectures.
• Document requirements, configuration processes, best practices, and potential change orders.
• Support integrations using middleware platforms and Salesforce tools.
• Develop documentation (Business Requirements, Solution Design, Technical Design, Support).
• Balance and prioritize multiple concurrent projects with minimal supervision.
• Estimate technical components considering client infrastructure and methodology.
• Create data migration plans and scripts for Salesforce data migration.
• Drive enhancements to ServiceMax methodology, processes, and product.
• Research upcoming Salesforce and ServiceMax versions and recommend improvements.

Required Skills

• 5–8 years of client-facing consulting or relevant industry experience.
• 5+ years of hands-on Salesforce implementation experience.
• Ability to document requirements and translate them into solutions using configuration, customization, and integration.
• Proficiency with Salesforce toolkit (Visualforce, Apex, Triggers, Data Loader, Migration tools).
• Strong technical foundation: APEX, Force.com, Salesforce Lightning, Java, RDMS concepts, SQL, XML, Web Services, HTML, JavaScript.
• Ability to work independently and in globally distributed teams.
• Strong communication and presentation skills for diverse audiences.
• Demonstrated ability to learn quickly and adapt in a fast-paced environment.

Desired Skills

• Experience with field service operations or management.
• Salesforce Advanced Certifications preferred.
• ServiceMax experience is a plus.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?