Customer Service Specialist

Customer Service Specialist

To join our Sales and Customer Service team in Energy Plant. In this role, you will manage customer orders, provide support throughout the delivery process, and respond to customer inquiries. You will work closely with the Supply Chain and Finance teams and report to the Customer Service Supervisor.

Your responsibilities

• Order management and delivery creation in the SAP system.
• Collaboration with other departments within the company to ensure timely deliveries.
• Purchase goods from other Prysmian factories in case of direct deliveries to customers.
• Claim management and creation of credit notes.
• Customer master data management in SAP.
• Ensure the best possible customer service and on-time deliveries.

We are looking for a candidate who has

• Good oral and written skills in English.
• Previous work experience in customer service is an advantage.
• Knowledge of SAP (or other ERP systems) is an advantage.
• A friendly and proactive attitude towards other stakeholders.
• Commitment to achieving a high level of customer satisfaction.
• Willingness to learn and adapt to new practices.
• Accuracy in order handling and communication.
• Ability to work under pressure during busy times.

Our selection process

• 1) Application, 2) HR interview, 3) Hiring Manager interviews and 4) Online assessment (30min)

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.