Officer, Agency Operations

Prudential's Purpose

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Descriptions

Support the daily operations in relation to new agent appointment, agency records, agency office, agency benefits, agent movement, contract maintenance, agent termination, orphan management and policy movement.

Perform and execute the daily activities in relation to new agent appointment, contract signing, regulatory Annual Return, agency records maintenance, agency office arrangements, agency benefits enrollment and claims, promotion and demotion cases, contract maintenance programs, agent termination, orphan management and policy movement.

Handle day-to-day enquiries from and provide solutions to both internal and external clients.

Prepare routine reports and contribute to agency system enhancement to perform User Acceptance Test.

Job Requirements

Diploma holder 1 year working experience, relevant experience in insurance industry is preferable.

Good understanding on financial service operations, preferable in Life Insurance.

Able to handle multiple tasks and meet tight deadlines.

Good interpersonal and communication skills.

Good command in both written and spoken English and Chinese Proficiency in Microsoft Office.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.