Customer Service Associate - Remote Eligible

Customer Service Associate

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

We are seeking a highly organized and customer-focused individual to join our dynamic team. The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience. The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and contribute to operational excellence across the organization.

The current employee work arrangement for this position is fully remote.

Responsibilities include but are not limited to:

• Process customer transactions—including enrollments, beneficiary changes, disbursements, termination processing, and demographic changes—while meeting turnaround time standards and regulatory requirements
• Maintain performance standards for accuracy, quality, and timeliness across both complex and routine transactions
• Serve as a resource for issue resolution and collaborate cross-functionally to ensure seamless execution of administrative tasks
• Support operational and strategic initiatives that drive process improvements and enhance customer experience

Qualifications:

• Bachelor's degree or equivalent work experience
• Knowledge of Group Insurance and/or related industry products and services preferred
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organization
• Proficiency in Microsoft Office with knowledge in Excel
• Demonstrated curiosity and commitment to continuous learning and process improvement

It would be a plus if you had:

• Minimum of 3 years of Insurance experience
• Experience with high-volume transaction processing

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $38,900.00 to $64,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.