System Engineer Cloud – Virtualization (3rd Line)

Expert Systems Engineer

Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.

Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.

Responsibilities

For one of the largest and most mission critical customers, Proximus supplies and maintains an extremely modern, state-of-the-art technology infrastructure that is deployed for the benefit of the ultimate end users, who use it 24/7/365 in a mission-critical context. This team works during normal business hours from the Proximus HQ in Brussels (next to North station), as well as at customer locations (central data centers or satellite offices spread across Belgium). A 24/7 on-call service is also provided for urgent incidents with major end-user impact.

We are looking for an expert systems engineer to strengthen our team.

Main responsibilities:

• Manage and maintain end-user and data center systems.
• Identifying and solving technical problems and providing support in case of incidents, both on site and remotely
• Perform preventive maintenance tasks at satellite offices spread across Belgium on-site as well as remotely.
• Perform 3rd level support in rotation at customer HQ.
• Collaborate with colleagues and stakeholders to implement projects and improve systems.
• Contribute to the implementation of new technological solutions that meet the needs of the organization.
• Spotting and developing automation (by mean of scripting) opportunities to achieve efficiency improvements
• Ensure security and protection of systems and data.
• Documenting technical specifications, procedures and processes.
• Monitoring market trends and new technologies to keep systems up to date.

Profile

• Very good knowledge of Dutch and French (mandatory) + English
• Demonstrable experience as a Workplace Engineer, System Engineer or similar positions.
• Experience in system automation/scripting/devops/middleware/virtualisation.
• Knowledge and experience with one or more technologies in use in the environment: VMWare, Nutanix, MS Windows Server, MS Windows, Powershell, NetApp storage...
• Strong problem-solving skills and ability to resolve incidents under SLA.
• You are able to read, create and implement technical designs.
• You are a positive team player who can independently set priorities and deliver results within set timelines.
• Given the regular customer contact, a positive customer focus and attitude is also an indispensable characteristic.
• You have a good understanding of contemporary network and security standards.
• Willing to learn on the job, upskill and upskill L1/L2 profiles.
• Open mindset for Mission Critical activities.
• In addition, you will be subject to an NVO security screening. To be eligible for this, you must be domiciled in Belgium for at least 5 years and have proof of good conduct and morals.

If you recognize yourself in these requirements, we are looking forward hearing from you!