Program Manager – Telecom Services

Proximus Global Program Manager

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world's largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere. Key highlights include:

• Powering over 13 billion digital communications each month
• Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries
• Managing 50% of the world's roaming data traffic and connecting 150 million IoT devices
• Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies
• Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide

Task Description

Please note that this position is based in Brussels and offered as a permanent contract (CDI). It is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week. Task Description

The program manager ensures the delivery of E2E complex program requiring cross business unit coordination & investment (up to 10M€) in the area of the new business products launch and/or services, significant IT, major technical or network evolution, major commercial contract and organizational change at the appropriate level of quality, on time and within budget, according to the program plan. He is coordinating numerous work packages integrating the deliverables of many experts coming from all horizons, from PXG global or from third parties/Partners (up to 20 involved team members). Frequent interaction with the executive level of the company.

Responsibilities :

• Ensure E2E Program Delivery : Oversee end-to-end programs involving cross-business unit coordination and investments (up to €10M) in areas such as new product launches, IT development, technical/network evolution, commercial contracts, and organizational changes. Ensure timely, budget-compliant, and quality delivery.
• Messaging Background : A strong background in messaging technologies, including omnichannel communication and CPaaS (Communications Platform as a Service), is essential for this role.
• Coordinate Work Packages : Integrate deliverables from experts across BICS and third parties/partners (up to 20 team members).
• Plan and Monitor Milestones : Plan program milestones, monitor progress, resolve issues, and take corrective actions.
• Manage dependencies and interfaces between programs/projects, escalating recommendations to executive levels when necessary.
• Budget Management : Manage program budgets, monitor expenditures, and conduct post-mortem analyses to verify expected results.
• Quality Assurance and Integrity : Ensure quality and integrity of programs by applying appropriate methodologies (Waterfall, Agile, ADKAR) and organizing regular lessons learned sessions.
• Customer Expectations Management : Identify and understand customer interests, implementing proactive communication and action plans throughout the project lifecycle.
• Manage Third Party Contributions : Oversee third-party contributions, establish communication channels, and participate in partner steering committees.
• Team Leadership : Manage and develop program team members, ensuring the right skills are onboard, providing training, coaching, and conducting regular follow-ups.
• Apply Best Practices : Utilize best practices, techniques, and tools for project planning, execution, milestone tracking, communication, and performance metrics.
• Business Process Alignment : Align business processes and procedures for ongoing programs to maximize business value.

Your Profile

Experience:

• Education: Master's degree (minimum)
• Minimum 5 to 10 years of relevant experience as a Program Manager.
• Minimum of 5 years of experience within the messaging sector or a related industry is required.
• Telecom/CPaas industry knowledge is mandatory.
• Language Skills: Fluent in English

Required Competencies:

• Strong leadership and communication skills
• Consistent drive for results and excellence
• Decisive, highly organized, and able to set clear priorities
• Excellent planning and problem-solving abilities
• Resilient under stress and adept at managing ambiguity
• Determined and effective negotiator

About the recruitment process:

• First HR interview
• Presentation to be prepared (20mn)
• Presentation to be done to the Hiring Manager (2nd interview)

Why PXS Global?

• Global & Inclusive – Work with diverse teams across 100+ countries, embracing a truly international culture
• Growth-Focused – Develop your career through tailored learning, leadership programs, and internal mobility
• Innovation-Driven – Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies
• Flexible Workstyle – Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year
• Efficient & Scalable – Be part of a company that values simplicity, operational excellence, and smart growth
• Comprehensive Benefits – Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits:
• A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance)
• Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by PXG
• A supplementary pension plan, fully funded by PXG
• A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc
• A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog
• Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,…
• Wellbeing at work: yoga and pilates classes, corporate events, etc.

Get a flavor of Proximus Global activities by looking at our video: