Member Service Representative II

Member Service Representative II

Build meaningful relationships and help Islanders achieve their financial goals at Provincial Credit Union — one of Atlantic Canada's leading credit unions and proud recipient of Canada's Top 100 Employers award for 2025!

At Provincial Credit Union, we do more than banking — we empower our members to thrive. Guided by our values of People, Purpose, and Possibility, our team provides trusted financial advice, education, and planning that make a real difference in our communities.

As an MSR II, you'll play an important role in supporting the day-to-day success of the branch. You'll manage the branch treasury, and ensure members receive the exceptional service they've come to expect from us. You'll also help identify opportunities to connect members with products and services that support their financial goals—all while maintaining a focus on accuracy, teamwork, and risk management.

In this role, you'll:

• Manage the branch treasury and ensure compliance with risk and security guidelines
• Provide professional, friendly, and accurate service to members
• Identify opportunities to refer members to products and services that fit their needs
• Complete administrative, operational, and audit tasks with attention to detail
• Contribute to a collaborative, service-focused team environment

What You Bring

• High school diploma (or equivalent) and a minimum of two years' experience in financial services
• Knowledge of cash handling and risk management procedures
• A passion for helping members and delivering exceptional service
• Strong organizational skills and attention to detail
• Excellent communication and teamwork abilities
• Proficiency with Microsoft Office and adaptability to new technologies

Why You'll Love It Here

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks' vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range: $46,000 - $54,100.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 18th, 2025.

Diversity & Inclusion

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.