Service Engineer I IS - Hybrid

Service Engineer I

The Service Engineer I role is responsible for executing, testing, and validating enterprise-level hardware systems, devices, and peripherals in clinical, professional, and engineering environments.

Candidates should have hands-on experience with computer hardware components and a solid technical foundation to ensure systems perform reliably and remain compatible across different settings.

Key requirements include:

• Practical experience with hardware components and strong technical skills.
• Ability to maintain optimal system performance, reliability, and interoperability in various environments.

Essential technical skills:

• Proficiency with BIOS and firmware updates and installing operating systems.
• Familiarity with USB, Thunderbolt, Bluetooth, and video connections.
• Experience with device drivers and Windows troubleshooting tools.
• Basic understanding of hardware, software, networking, and wireless technologies.

Candidates must demonstrate strong troubleshooting skills across technical domains and be comfortable configuring, setting up, and deploying hardware from a range of vendors. The expectation is that you will work on site 80% of each week.

Responsibilities also include:

• Thoroughly documenting and communicating test results, logs, and procedures.
• Managing multiple tasks efficiently and maintaining organized workflows.

Additional skills:

• Experience or familiarity with device management platforms, identity and access management systems, and modern development or collaboration tools is highly valued.
• Applicants should be able to locate and gather reliable information using current search tools and technologies, while following industry standards and best practices.
• Strong written and verbal communication skills are critical for accurately documenting and clearly sharing procedures and results. Attention to detail and hands-on hardware experience are essential for success in this role.
• Excellent organizational and multi-tasking abilities are necessary to maintain efficient workflows and adapt to a fast-paced environment.

Providence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

• California: Irvine

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
• 1 or more years of related experience executing, testing, and validating enterprise-level hardware systems, devices, and peripherals
• Some experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred Qualifications:

• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation
• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.
• Rapidly troubleshoots and resolves sophisticated issues, performing thorough root‑cause analysis and coordinating vendor escalations when needed.
• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, high‑quality services and solutions.
• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and cost‑efficient resource modeling.
• Ensures systems remain resilient, secure, continuously monitored, and optimized for long‑term stability and performance.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.