Senior IS Support Administrator

Senior Is Support Administrator

Step into the heart of our on-site support ecosystem as a Senior IS Support Administrator for the Field Technical Services department—where every day brings new challenges, real impact, and opportunities to make someone's workday brighter. In this fast‑paced, customer‑centric role, you'll be the trusted hero our caregivers rely on to solve tech glitches, empower their productivity, and keep critical systems running smoothly. From hands‑on hardware fixes to guiding users through solutions with confidence and clarity, you'll blend technical know‑how with top‑tier service excellence. You'll collaborate across IT teams, troubleshoot everything from apps to network hiccups, champion process improvements, and help shape a seamless support experience across the entire organization. If you love solving problems, strengthening relationships, sharing knowledge, and being the calm in the storm—this position is a chance for you to shine.

Required Qualifications:

• 5 or more years of experience in technical support and at least one current certification in technology related field -OR- 7 or more years of experience providing technical support in a high volume, technology focused call center
• Experience using Knowledge management tools

Preferred Qualifications:

• Associate's Degree - IT or IT related equivalent
• Bachelor's Degree - Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training - Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA
• Experience managing physical equipment and cabling in MDF and IDF environments
• Working knowledge of Cisco network infrastructure and commonly used Cisco command‑line functions
• Strong expertise supporting endpoint devices and operating systems across the enterprise
• Proven ability to mentor, coach, and train peers and end users
• Foundational experience supporting telephony systems, including voice, fax, wireless, and cellular devices

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.