Patient Services Specialist

Patient Services Specialist

This posting is for multiple openings of a Patient Services Specialist at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer multiple shifts for full-time, part-time, and/or on-call/per diem opportunities.

Patient Services Specialist - Patient Access Department at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA

The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

Preferred Qualifications:

• Some college level course work preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar or third party payor experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.