Lead Patient Service Specialist - Primary CARE

Patient Services Specialist – Lead Level

The Patient Services Specialist – Lead Level provides leadership and operational support to the front-office team. The Lead PSS is capable of performing all aspects of the Associate, Journey and Senior PSS roles. This role performs all core functions while serving as an informal coach and resource to peers. The Lead is responsible for shift coordination, issue resolution, training, and championing key initiatives that align with clinic goals and patient care standards.

Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Medical Institute and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Required qualifications:

• 4 years related experience in medical office or healthcare OR
• 3 years experience as a Providence employee in related position

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.