Health Services Coordinator

Health Services Coordinator

This position will be working onsite at either Kadlec Clinic in Richland, WA or St. Luke's Rehab in Spokane, WA. Under the general direction of the COHE Manager, the Health Services Coordinator (HSC) plays a critical role within the COHE by working directly with injured workers, employers, health care providers, and other program participants to navigate the WA worker's compensation system. This work includes functioning as a liaison on behalf of the attending provider, and facilitating communication between the injured worker, employer, and claim manager ensuring questions and issues are addressed.

Providence caregivers are not simply valued – they're invaluable. Join our team at St. Lukes Rehabilitation Inst and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree, or if no bachelor's degree, 7 years' experience is required in direct patient care, return-to-work coordination, occupational health care, or equivalent experience (direct patient care includes nurse, medical assistant, nurse navigators, and existing care coordinators, but does not include referral coordinators, schedulers, or clinical administrative staff).
• Coursework/Training: Within 30 days of hire - Successful completion of L&I required training and testing. Must maintain a record with no reported issues from the L&I agency.
• 3 years experience in direct patient care, return-to-work coordination, occupational health care, or equivalent experience.
• Experience in Data management and tracking.
• Experience in completing care coordination or similar documentation.
• Experience in analyzing and communicating provider, care coordinator, and best practice reporting data.

Preferred Qualifications:

• Master's Degree
• 1 year experience as a Vocational Counselor, Nurse Case Manager, or accredited Case Manager working with injured workers in an industrial insurance system or health care setting, or equivalent experience in a health care setting such as a Physical Therapist or Occupational Therapist.
• Bilingual English/Spanish

Why Join Providence?

Our benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.