Associate Patient Services Specialist - OBGYN Clinic

Patient Access Specialist

Job Description:

Under the direction of the PAS manager, the Associate Patient Services Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Services Specialist greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Providence caregivers are not simply valued – they're invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Demonstrated some knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned functions.
• Ability to identify and escalate issues related to registration and customer service functions.
• Communicate through both verbal and written method of communication.
• Effective written and verbal communication skills.
• Knowledge of computer software programs and use of basic office equipment.
• Ten-key touch required and ability to type 30-40 WPM.
• Age-Related Competencies:
• Ability to work with patients of all ages and explain payor benefits.
• Patient may require voice elevation, repetitive information and require understanding.

Preferred Qualifications:

• Familiarity with basic financial clearance functions.
• Bilingual English/Spanish.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.