Sr. Techops Consultant

Sr. TechOps Consultant

Reporting to the Technical Service Lead, you will play a key role as a member of the Customer Service team in the EMEA time Zone. Qualified candidates will have strong teamwork skills as they will work closely with the Customer Success, L1 Service and Sales teams to ensure long-term success and retention. This role is heavily customer-facing, so strong comfortability and aptitude for leading external demonstrations and presentations is required. Occasionally, you will act as an escalation point for technical queries with the customer and work with the Product team to advocate for customers. You will work closely with the other Technical Service Leads, Test Architect and Customer Service Director to help drive customer satisfaction.

You'll be responsible for:

• Working with customers on cases/queries raised by them
• Handling complex or escalated customer issues that require in-depth technical knowledge
• Working closely with the team to support them on any complex queries
• Helping customers build their Automation Framework and testing strategy
• Investigating and resolving recurring issues or unusual cases that frontline support cannot resolve.
• Creating and contributing to knowledge base materials dedicated towards internal and external education
• Assisting with the design and delivery of products and other technical demonstrations and training
• Serving as the subject matter expert (SME) for specific products or services within the support team.
• Staying up-to-date on product updates, new features, and best practices.
• Conducting training sessions for junior support staff, sharing insights on resolving technical issues and improving service quality.

You'll have:

• 5-7 years of experience in Web Automation (preferably Selenium with Java)
• DevOps Experience and a strong understanding of the CI/CD pipelines
• Experience in Salesforce.com testing or testing of another SAAS application
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
• Experience in testing of Web Services (REST/SOAP) and Databases
• Familiarity with Version control systems and their usage (Git, SVN, TFVC, etc.)
• Excellent communication and interpersonal skills
• Experience working with various DevOps tools and solutions (such as Jenkins, Azure DevOps, CircleCI, GitHub, GitLab, BitBucket, etc.)
• Interpersonal and teamwork skills
• Experience with Project Management and Bug Tracking Tools (JIRA, Bugzilla)
• Good in communication and a Proactive attitude
• Strong understanding of SDLC / STLC, Quality Assurance, and/or application Testing and its need
• Demonstrated analysis, logic-building, problem-solving, and troubleshooting expertise
• Ability to effectively prioritize and escalate customer issues as required
• Customer Facing Experience
• Design of automated test scenarios for complex Salesforce projects

You'll be:

• Team-oriented, you understand the value of contributing to and being a part of a team
• Highly organized and detail-oriented
• Naturally inclined towards systems and technology
• Proactive. Able to solve problems before they arise.
• Able to quickly build rapport with people from diverse backgrounds at all levels of seniority

You'll benefit from:

• A competitive salary
• A truly diverse working environment
• A vibrant and fun work culture with regular social activities
• The chance to work with international work colleagues
• Friendly work colleagues who genuinely care about each other
• The opportunity to grow and develop your career

To apply, please send your CV to Ritika.mukheja@provartesting.com, including details of your current salary and any notice period.