Professional Services Manager

Professional Services Manager

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.

In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we're laser-focused on driving customer growth. If you're excited about the opportunity to wear multiple hats, and continuously learn and experiment, now's the time to join the Proton team.

The Role

We're looking for our first Professional Services Manager to lead and grow our customer onboarding and implementation function. They'll be leading a team of 7 implementation and integration specialists, driving project execution, and building scalable delivery infrastructure. This is a chance for a hands-on leader to shape how the team works, strengthen day to day operations, and support a function that plays an essential role in Proton's customer experience and long term success.

The salary range for this role is $150,000 - $180,000. Offers will be based on your skills and previous experience. We're hiring someone in the Greater Boston area open to a hybrid schedule of 3 days per week at our office in Harvard Square.

What you'll do:

• Lead, mentor, and grow a team of 7 Professional Services team members
• Own customer onboarding and implementation from project kickoff through go-live
• Manage delivery across multiple concurrent projects, ensuring customer success and timely outcomes
• Define, document, and scale delivery processes including playbooks, tools, and templates
• Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure alignment and execution
• Set and track performance metrics to drive team accountability and identify areas for improvement
• Serve as an escalation point for customer concerns and blockers
• Hire and onboard new team members as we scale

You'll be a great fit for this role if you:

• Have 2+ years of experience leading a Professional Services or Implementation team
• Have directly managed complex SaaS onboarding or integration projects
• Are a strong communicator who builds trust with both customers and internal teams
• Bring structure and process to high-growth environments without slowing things down
• Are metrics-minded and use data to continuously improve team performance
• Have familiarity with APIs, integrations, CRM/ERP systems (a plus)
• Thrive in fast-moving, ambiguous environments and are energized by building from scratch

Benefits

• Competitive salary and stock options—we want you to feel like an owner
• Unlimited PTO + 10 company holidays
• 401k with 3% company contribution (regardless of whether you contribute)
• Medical, dental, and vision insurance (options with 100% employer-paid premiums)
• 12 weeks fully paid parental leave (for all parents, including adoptive/foster)
• Annual company-paid offsites
• Professional Growth Fund for learning opportunities