Senior Client Service Representative | Customer Service [coc0025222]

Senior Client Service Representative | Customer Service

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

Job Description

ProSidian Seeks a Senior Client Service Representative | Customer Service [COC0025222] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 222 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Client Relationship Management Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Client Relationship Management (Senior Client Service Representative) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Senior Client Service Representative | Customer Service [COC0025222]

• Maintain high-value client accounts.
• Resolve escalated issues.
• Monitor client satisfaction trends.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 617 East 4th Street Charlotte, NC 28202

Qualifications

Desired Qualifications For Senior Client Service Representative | Customer Service [COC0025222] (COC0025222) Candidates:

5+ years client service experience.

Education / Experience Requirements / Qualifications

Bachelor's degree preferred.

5+ years client service experience.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Senior Client Service Representative | Customer Service [COC0025222] Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Senior Client Service Representative | Customer Service [COC0025222].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 222 activities 222 Functional Area Activities.

Negotiation, communication, account management.

Competencies Required

• Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

• May handle contract renewals.
• Coordinates client onboarding.

Other Details

Works closely with sales teams.

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