Customer Support Clerk | Customer Service [coc0024221]

Customer Support Clerk | Customer Service

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

Job Overview

Provide services and support as a Customer Support Services (Customer Support Clerk) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

Process customer service documentation.

Maintain records of interactions.

Support call center or front-line teams.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 616 East 4th Street Charlotte, NC 28202

Qualifications

Desired Qualifications For Customer Support Clerk | Customer Service (COC0024221) Candidates:

Clerical or customer service experience.

High school diploma or GED.

Primarily focused on Professional and Management Development Training initiatives and aligned with 221 activities 221 Functional Area Activities.

Data entry, organization, and communication.

Accuracy, reliability, customer focus.

Supports complaint resolution processes.

Works with multiple departments to fulfill requests.

May handle mailroom duties.