Customer Service Supervisor | Customer Service [coc0028225]

Customer Service Supervisor | Customer Service

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward-thinking clients solve problems and improve operations.

ProSidian seeks a Customer Service Supervisor for Program Support on a Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0. We seek 225 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Service Supervision Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Customer Service Supervision (Customer Service Supervisor) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Supervise daily operations of service teams.

Coach and develop team members.

Monitor service metrics.

The role(s) is located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 620 East 4th Street Charlotte, NC 28202

Desired Qualifications For Customer Service Supervisor | Customer Service Candidates:

3+ years customer service experience, 1+ year supervisory.

Associate's degree or equivalent experience.

Primarily focused on Professional and Management Development Training initiatives and aligned with 225 activities 225 Functional Area Activities.

Leadership, performance monitoring, conflict resolution.

Accountability, communication, adaptability.

Oversees scheduling and staffing.

Implements new service procedures.

Works closely with quality assurance teams.