Client Relations Manager | Customer Service [coc0027224]

Client Relations Manager | Customer Service

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

ProSidian Seeks a Client Relations Manager | Customer Service for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Client Relationship Management Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Client Relationship Management (Client Relations Manager) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Oversee client relationship strategies.

Conduct regular account reviews.

Resolve high-level service issues.

Desired Qualifications For Client Relations Manager | Customer Service Candidates:

5+ years in account or relationship management.

Bachelor's degree in business or related field.

Primarily focused on Professional and Management Development Training initiatives and aligned with 224 activities 224 Functional Area Activities.

Strategic communication, negotiation, leadership.

Client focus, business acumen, strategic thinking.

Develops client satisfaction KPIs.

Engages in upselling and cross-selling initiatives.