Technical Support Intern

Technical Support Intern

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

About the Role

We are seeking a Technical Support Intern who will take pride in delighting and empowering our customers by providing superior customer service and demonstrates a friendly and helpful personality teamed with technical acumen to add to the Proofpoint Security Awareness Training (PSAT) technical support team. The technical support team is responsible for delivering first class security awareness training support to internal and external customers.

Key Responsibilities

As a Proofpoint technical support intern, you'll play a key role in assisting both internal employees and external administrators by troubleshooting technical issues, managing support tickets, and collaborating closely with the Technical Support team and leadership to ensure timely and effective resolutions. You'll also have opportunities to contribute to process improvements, documentation updates, and testing efforts that enhance the overall customer support experience.

Qualifications

• A strong interest in technical support, cybersecurity, or customer success
• Excellent problem-solving, communication, and interpersonal skills
• Adaptability in a dynamic, collaborative environment
• A proactive mindset with curiosity to learn and take initiative
• Ability to multitask, prioritize, and manage time effectively

Candidate Profile

• Currently pursuing an undergraduate degree in Information Technology, Computer Science, Cybersecurity, or a related field
• Ability to work full-time (up to 40 hours per week) during the summer internship/Co-Op period
• Strong academic performance and eagerness to gain hands-on experience
• Comfortable working remotely or from our Pittsburgh, PA office.

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.