Technical Support Representative

Customer Support Specialist

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

In our Customer Support team, we take pride in delighting and empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success. As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing. As part of a quickly expanding Support team, candidates have the opportunity to become Subject Matter Experts for our products. We value someone who can learn independently and quickly. We also believe it's important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we work as a team to meet the needs of all our customers using collaborative techniques with others on the team.

Your Day-To-Day

• Ensure high quality customer service and technical troubleshooting to both internal and external customers
• Proactively research and integrate product changes into daily support process
• Maintain a consultative approach to customer support and program implementation
• Act as an intermediary between customers & internal teams to resolve escalated & technical issues
• Maintain the customer-facing knowledge-based documentation
• Perform other duties as assigned

What You Bring To The Team

• Previous work experience in a customer support role required, preferably supporting a SaaS product
• Experience troubleshooting browsers, networks, and general HTML is an added bonus
• Must enjoy the rewards and challenges of a large dynamic, collaborative group
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confident, and enthusiastic attitude
• Demonstrate innate customer care with strong verbal and written communication skills
• Demonstrate smart decision making with attention to detail
• Ability to identify resources and achieve exceptional customer satisfaction
• Flexibility, with the ability to work an early workday starting at 7am if requested

Why Proofpoint

We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity — and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply: Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can't wait to hear from you!