Renewal Account Manager - Tokyo

Job Opportunity In Tokyo, Japan

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview: Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The Role

Based in the Tokyo office, Proofpoint is looking for a self-starting, responsible, mature, highly motivated renewal sales account manager who can work well with a team of sales account executives, sales engineers, support management, Channel team and Customer Success to ensure the satisfaction of our existing customer base and secure their subscriptions. The ideal candidate is customer-focused, results-driven, and able to engage with both senior-level business leaders and technical stakeholders across small to large-scale enterprises. The successful candidate will have sound sales experience and excellent business acumen blended with strong interpersonal and presentational skills. You will play a hands-on role with the sales organizations in this highly visible position, including direct participation in renewing deals at key accounts.

Your day-to-day:

• Own and manage the full renewal process for your assigned territory
• Drive the qualification, quoting, and Salesforce workflows alongside Account Managers and Regional Directors to close renewals efficiently
• Accurately forecast renewal revenue on a weekly, monthly, and quarterly basis using Salesforce and other tools
• Meet or exceed customer renewal revenue quotas
• Coordinate internal resources to support renewal execution and customer satisfaction
• Build and maintain strong relationships at both executive and operational levels
• Proactively identify risk and resolve customer issues in collaboration with cross-functional teams
• Maintain a sharp focus on customer retention and satisfaction
• Research and understand customer organizational structures and maintain account intelligence in Salesforce
• Track implementation, support activities, and customer engagement metrics
• Stay informed about Proofpoint's market position and competitive landscape
• Create customer quotes, maintain accurate data, and ensure accuracy via Salesforce and finance tools

What You Bring To The Team

• Must have strong written and verbal communication skills and be able to clearly and effectively articulate Proofpoint's value
• Must be extremely organized, detail and process oriented
• Self-starter with a proactive approach and the ability to thrive independently and as part of a regional and global team.
• Ability to manage multiple priorities and exercise sound judgment in high-pressure situations.
• Proven ability to coordinate internal resources to support complex sales and renewal strategies, pricing, and process.
• Working knowledge of Microsoft Office (especially Excel) and web conferencing tools
• Ability to use Salesforce.com and other online tools effectively
• BA/BS or equivalent experience preferred
• 3+ years successful account management, business development or renewal sales experience
• Experience working with Cybersecurity teams, Channel Partners, Legal, and Procurement departments.

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!

Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.