Professional Services Consultant - Email Security/zenguide

Professional Services Consultant

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud architecture
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Daily activities include:

• Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
• Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Light project management duties will be required.
• Manage a significant case load of varying customer and project types concurrently.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
• Deliver product (including administrative and UI) knowledge transfer to customers and partners.
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
• Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects.
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Your skills include:

• 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or customer success
• Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite)
• LINUX system administration experience
• Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP
• Strong understanding of RFC 822 and Sendmail
• Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)
• Working knowledge of authentication methodologies (SAML)
• Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)
• Comfortable presenting and explaining technology to individuals with low technical expertise
• Patience under pressure
• Must be able to thrive in a fast-paced environment
• Scripting (PERL, Python, Shell) experience a plus
• Experience with ZenGuide or administering a security awareness training program a plus

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best and brightest individuals and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

• SF Bay Area, New York City Metro Area: Base Pay Range: 31.66 - 46.43 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 24.92 - 36.54 USD
• All other cities and states excluding those listed above: Base Pay Range: 23.98 - 35.17 USD