Manager, Professional Services - Remote Eligible

Manager, Professional Services

The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.

Your Responsibilities

• Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions

• Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments

• Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes

• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment

• Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs

• Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed

• Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction

• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them

• Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths

• Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes

• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions

• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding

• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions

• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities

• Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance

• Support cross functional initiatives that improve delivery effectiveness and customer outcomes

• Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team

What You Bring to the Team

• 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility

• Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader

• Hands on experience in Professional Services, Service Delivery, or Customer Success environments

• Ability to operate effectively in a matrixed, shared resource environment with guidance and support

• Demonstrated execution discipline and the ability to manage multiple engagements and priorities

• Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams

• Interest in operational rigor, service quality, and continuous improvement

• Bachelor's degree in science, technology, engineering, math, business, or equivalent practical experience desired

• Ability to succeed in a customer focused, fast moving, and growth oriented

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area: Base Pay Range: 136,200.00 - 214,005.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD

All other cities and states excluding those listed above: Base Pay Range: 101,600.00 - 159,720.00 USD