Field Service Technician

Field Service Technician

Are you a hands-on problem solver who thrives in the field? Join ID Technology Canada, a ProMach company, as a Field Service Technician based in Surrey, BC. This position requires regular travel to customer sites across Western Canada and the U.S., offering flexibility and autonomy while being part of a supportive, high-performing team.

What You'll Do

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Train customer operators and maintenance personnel
• Troubleshoot mechanical/electro-mechanical system
• Assess customer needs and recommend solutions to optimize their processes
• Share and exchange solutions with other service technicians and sales managers
• Keep current on all company products by attending training sessions (onsite/offsite)
• Support administrative or remote technical tasks when not in the field

What You Bring?

• 7+ years of experience in field service or technical support, ideally within the packaging, automation, or manufacturing equipment industry
• Diploma or degree in Electromechanical Automation or a related field
• Strong knowledge of PLCs, HMIs, Allen Bradley, and Siemens
• Excellent communication, organization, and problem-solving skills
• Proficiency in Microsoft Office; ERP experience a plus
• Valid driver's license, reliable vehicle, and ability to travel throughout Canada and the U.S. (by car or air)
• Willingness to obtain and maintain PMMI certification (cost covered by the company)

• The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Monday to Sunday, depending on customer demand and emergencies.

What's in it for you?

The base salary range for this role is $70,000.00 –$85,000.00 CAD, depending on experience, skill set, and location. There is also potential to earn additional income through our commission structure, which rewards contributions to ongoing service and support activities.

Salary is only a part of a well-developed compensation program. As an ID Technology employee, you receive more than just a paycheck. Total compensation includes your base salary, commission, very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. There is no waiting period for benefits – you are eligible on your first day of employment.

Company Summary

As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.