Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.
Essential Functions:
Scheduling drivers to make freight delivery or collect shipments and packages
Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
Planning predetermined routes for drivers
Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
Monitoring truck repairs and maintenance schedules
Logging vendor complaints or concerns
Answering phone calls from vendors, customers, and management and helping them as needed.
Other duties as requested
Skills/Competencies:
Strong aptitude for time management
Excellent understanding of local and state traffic laws and regulations
Ability to make quick changes in routing
Strong interpersonal skills
Ability to prioritize and multitask
Deep understanding of computer software and technologies