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Customer Service Specialist
Provide prompt, accurate shipment updates and resolve customer issues efficiently
Charlotte
Entry Level
$30
USD / hour
yesterday
ProLogistix
Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.
2 Similar Jobs at ProLogistix
Customer Service Specialist
Hire Dynamics is searching for a Warehouse Customer Service Specialist in Charlotte NC! Previous warehouse customer service required to be considered! Shift: Monday – Saturday 8 am – 5 pm Pay: $30/hr. Responsibilities:
- They answer incoming calls and troubleshoot any issues.
- They assist pilot stations and cartage agents.
- Monitor and respond to customer inquiries received through email.
- Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
- Track, trace, enter, and update shipments Assist and support Pilot stations and cartage agents Master outside customer applications.
- Follow published procedures and work instructions for accounts and bring modifications to management's attention.
- Provide customers with quotes in a timely manner, as well as various routing options.
- Perform other duties as assigned.
Requirements:
- Freight experience is a plus
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and online tools
- High energy with the ability to multitask
- Excellent organizational skills with emphasis on detail
EDUCATION: High School or equivalent required
EXPERIENCE: 4 years of customer service experience
About ProLogistix
Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.