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Customer Service Rep
Provide exceptional customer support for logistics and shipment inquiries daily
Aurora, Colorado, United States
Entry Level
$20
USD / hour
yesterday
ProLogistix
Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.
3 Similar Jobs at ProLogistix
Customer Service Rep
The Customer Service Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents. They respond to all emails and oversee accounts and KPIs assigned to them.
Essential Functions:
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Ensure all emails are responded to within set timelines
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for all accounts
- Assist designated lead with daily responsibilities
- Perform other duties as assigned
About ProLogistix
Specializes in staffing and recruiting for logistics, warehousing, and distribution companies.