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Research Support Representative - Remote Eligible

Help researchers set up their first study and mediate between researchers and participants.
Remote
Junior
1 month ago
Prolific

Prolific

Definitive human data to deliver world-leading research and AI

✨ About The Role

- Providing customer support to researchers, assisting with setting up studies and addressing any issues they encounter - Collaborating with internal teams to improve platform processes and suggest enhancements based on customer insights - Acquiring knowledge of the academic research space and understanding researchers' needs in conducting online studies - Working independently over the weekend to support researchers and contribute to the company's growth objectives - Opportunity to expand responsibilities to include maintaining help centers and representing researchers in company discussions
- Experience in customer support with a focus on providing exceptional service and problem-solving for customers - Ability to work independently and autonomously while also collaborating effectively within a team environment - Strong written communication skills with the ability to explain complex issues in a clear and concise manner - Organized and detail-oriented individual who can manage multiple tasks efficiently - Comfortable working remotely and across various systems, with a willingness to learn new tools and processes
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Research Support Representative - Remote Eligible
Remote
Support
About Prolific
Definitive human data to deliver world-leading research and AI