Sales Engineer II

Sales Engineer II

We are Progress - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Sales Engineer II and help us do what we do best: propelling business forward. This will be a hybrid role so a mix of working between your home office and either our Burlington MA headquarters or our Raleigh NC office. You must be local to one of those locations to be considered for candidacy.

Role Responsibilities

In this role, you will:

• Engage with customers to uncover their unique business challenges, workflows, and pain points.
• Conduct discovery sessions focused on business outcomes, not just technical requirements.
• Analyze customer environments to identify and propose relevant use cases for our solution.
• Map product capabilities to customer business practices and strategic goals.
• Deliver tailored product demonstrations that highlight how the solution addresses specific business needs and drives real value.
• Showcase not only what the product does, but how it fits into and improves customer processes.
• Partner with sales and industry specialists to develop joint strategies for customer expansion.
• Participate in account planning and customer meetings to ensure alignment on business objectives.
• Educate customers on best practices, use cases, and the broader impact of the solution within their organization.
• Support the creation of business cases and ROI analyses to help customers make informed decisions.
• Gather insights from customer interactions and share with Product and Engineering teams.
• Document use cases and success stories for enablement and marketing.

Your Background

Experience in a Pre Sales technical role prior

Enthusiasm for technology and a strong desire to learn.

Ability to understand and articulate business challenges and how technology can address them.

Some exposure to SaaS, data solutions, or database technologies.

Solid communication and presentation skills.

Curiosity and willingness to ask questions and explore new use cases.

Team player with a collaborative mindset.

Willingness to travel occasionally for customer meetings (if applicable).

Experience with customer discovery or business analysis.

Familiarity with CRM tools (Salesforce, HubSpot, etc.).

Customer-facing experience in any capacity.

Success Metrics

Customer satisfaction and business impact scores.

Number and quality of use cases identified and mapped to customer needs.

Contribution to successful enterprise deals and expansions.

Feedback from sales and technical teams on collaboration and support.

Continuous improvement in business acumen and solution mapping skills.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Together, we make progress.

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!