Customer Application Engineer, Senior 1

Customer Application Engineer

We are Progress - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. Join us as a Customer Application Engineer and help us do what we do best: propelling business forward.

About the Role:

We are looking for a passionate Customer Application Engineer to join our team and help customers successfully build and manage digital experiences using Progress Sitefinity, a leading digital experience platform. You will work directly with enterprise customers to troubleshoot complex technical issues, analyze application behavior, and deliver effective solutions. You will collaborate closely with product and engineering teams to investigate product behavior, identify root causes, and ensure customers get the most value from the platform. This role is ideal for someone who enjoys deep technical troubleshooting, solving challenging problems, and working closely with customers to deliver impactful solutions.

In this role you will:

• Provide technical support for customers using Progress Sitefinity, troubleshooting platform configuration, application behavior, and product-related issues.
• Investigate complex technical problems involving C#, ASP.NET, web technologies, and integrations.
• Debug application issues using tools such as Visual Studio, log analysis, and stack trace investigation.
• Troubleshoot deployments and configuration issues on Microsoft Internet Information Services (IIS).
• Diagnose database-related problems using Microsoft SQL Server, including query troubleshooting and performance analysis.
• Reproduce customer-reported issues in internal environments to determine root causes and validate solutions.
• Collaborate with engineering teams to escalate product defects and provide detailed technical analysis.
• Assist customers with integrations involving REST APIs, third-party services, and custom implementations.
• Provide guidance on best practices for configuring, deploying, and optimizing Sitefinity implementations.
• Support customer environments operating within SaaS and PaaS architectures, including cloud deployments.
• Manage and prioritize multiple technical cases while maintaining strong customer communication.
• Contribute to internal knowledge bases by documenting troubleshooting steps and solutions.

Your background:

• Strong experience with C# and ASP.NET / ASP.NET MVC.
• Solid understanding of web technologies including HTML, CSS, JavaScript, and browser debugging tools.
• Strong knowledge of SQL and relational databases, preferably Microsoft SQL Server.
• Experience troubleshooting applications hosted on Microsoft Internet Information Services (IIS).
• Familiarity with debugging and development tools such as Visual Studio.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
• Excellent written and verbal communication skills with a strong customer focus.

Nice to Have:

• Experience working with Progress Sitefinity or other enterprise CMS platforms.
• Exposure to cloud platforms such as Microsoft Azure.
• Familiarity with SaaS and PaaS deployment models.
• Experience with REST APIs, integrations, and system interoperability.
• Exposure to DevOps practices, CI/CD pipelines, or version control systems such as Git.
• Knowledge of application performance monitoring and troubleshooting tools.

What You'll Gain in This Role:

• Develop deep expertise in enterprise digital experience platforms such as Progress Sitefinity.
• Work on complex technical scenarios involving enterprise-scale web applications and integrations.
• Strengthen your expertise in .NET technologies, debugging techniques, and application architecture.
• Gain exposure to cloud deployments and modern infrastructure, including Microsoft Azure.
• Collaborate closely with engineering and product teams, contributing to product improvements and technical insights.
• Build strong experience supporting enterprise customer environments and modern SaaS/PaaS ecosystems.

Shift Timing:

This role supports APAC customers, and the selected candidate will work a fixed shift from 5:00 AM – 2:00 PM IST.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation:

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health:

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement