CRM Data Ops Team Leader

CRM Data Operations Team Leader

We are Progress - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're looking for a CRM Data Operations Team Leader to own the quality, governance, and integrity of Salesforce data across Progress' commercial ecosystem. In this role, you'll lead a team of Data Stewards and Analysts to ensure our CRM remains a trusted, AI-ready system of record that powers Sales, Marketing, Customer Success, and executive decision-making.

You'll collaborate closely with Sales Operations, Enterprise Apps, and Data & Analytics to maintain clean Account and Contact data, govern our 4-level Account Hierarchy, manage deduplication workflows, and ensure accurate Sales Coverage and territory routing. This is a high-impact leadership role for someone who thrives at the intersection of data quality, process governance, and GTM operations. The CRM Data Operations Team Leader will shape the operational backbone of our GTM engine - ensuring our teams can plan, execute, and grow with clean, governed, and reliable data. Their work will directly support our FY26 growth strategy and prepare our organization for stronger automation and AI-driven insights.

In this role, you will:

• Lead and develop a growing CRM Data Operations team.
• Govern data quality across Accounts, Contacts, and Sales Coverage in Salesforce.
• Manage hierarchies, ownership logic, and territory alignment.
• Oversee enrichment, completeness, and duplicate remediation.
• Build and maintain data standards, dictionaries, and governance workflows.
• Partner with cross-functional teams to support GTM planning and AI-ready data.

Your background:

• 5+ years in CRM data operations, Salesforce administration, or Sales Ops.
• Strong understanding of Salesforce data architecture (Accounts, Contacts, Coverage).
• Experience in building CRM data governance E2E frameworks.
• Experience with enrichment tools (Leadspace, ZoomInfo) and dedupe workflows.
• Ability to lead teams and drive cross-functional collaboration.
• Detail-oriented problem-solver with strong communication skills.
• Experience in multi-product environments is a plus.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.
• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours.
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!