Service Sales

Maintenance Service Specialist

Sell preventive and corrective maintenance services on Rolls Royce equipment. Play a crucial role in the liaison between technical teams and clients, helping to translate the latter's needs into appropriate technical-commercial solutions.

Main Activities

• Receive and take charge of client requests (phone calls and emails).
• Open a ticket for each business start.
• Request the workshop for the technical elements necessary for the quotation.
• Establish technical offers on integrated management software.
• Request the procurement of parts for availability with the workshop.
• Coordinate the planning of interventions in conjunction with the workshop and validate the date with the client.
• Ensure the follow-up of the intervention with all internal and external actors.
• Prepare the dossier for the sales administration service to establish the invoice, stock return of unused parts, and treatment of instructions.
• Ensure that warranty files are compliant with Rolls Royce group rules before transmission to our warranty administrators.
• Manage external service providers and generate the purchase order on the integrated management software.
• Coordinate technician movements based on a person in charge of reservations.

Internal Relations

• Daily relations with the workshop, logistics, sales administration, technical support.
• Exchanges with the headquarters and subsidiaries of the Group.
• Daily links with the administrative assistant.
• In liaison with the Finance department during replacement periods.
• In liaison with managers and the Director during replacement periods.

External Relations

• Coordination of interventions with external service providers.
• Daily exchanges with clients.
• Representation of Rolls-Royce at professional fairs.

Responsibilities

• Ensure that purchase orders are signed and conform to the company's policy and that deposits are paid.
• Ensure communication with the client, answering their questions and resolving any issues.
• Guarantee the intervention plan, deadlines, and financial margin of the deal.
• Guarantee the good execution of the quote.
• Development of turnover and customer satisfaction rate (Performance Indicator to date: NPS).
• Guarantee of manufacturer recommendations (maintenance plan and lubricants).
• Ensure telephone on-call duty according to the schedule published by the Service Center Manager.
• At the delegation of signature of the Service Center Manager in case of replacement.
• Guarantee of daily activity performance.
• Respect and enforce safety instructions and alert in case of anomaly observed.

Latitude of Action, Degree of Autonomy

• Autonomous for the management of files according to internal signature matrix.
• Manages his schedule and organization autonomously according to the annual objectives set.

Specific Professional Knowledge

• Mastery of an integrated management software.
• Proficiency in professional English (read, write, speak B2).
• Mastery of office tools such as the Office pack.
• Writing quality and relational ease.
• Theoretical knowledge of Rolls-Royce products (mechanics, electronics).
• Mastery of sales and negotiation techniques.

Qualifications and Authorizations

• BAC + 2 in management, engineering, or a related field and a minimum of 5 years of experience in the service center affairs department.

Know-How

• Demonstrate integrity.
• Be rigorous in daily activities.
• Be a force for continuous improvement.
• Favor teamwork.
• Show adaptability (to client demands and changes).
• Be proactive.
• Be at the service of clients (external and internal).

Type of Contract

Permanent